Shipping & Returns
Orders of "In Stock" products are generally shipped within 4 business days. If an order is placed that includes products not currently in stock, the order will ship once all of the ordered products are in stock.
Hairball Audio, LLC is not responsible for items lost in shipping. We provide you the opportunity to purchase insurance for your order on check out. If you have any concerns about the whereabouts of your order, we will provide you with all shipping and customs receipts as well as assist you in anyway we can.
- Parcel Post (USA Only): 2-9 day delivery time. The most affordable domestic shipping option. No tracking is offered.
- First Class Mail (Int'l Only): Delivery time varies. The most affordable international shipping option. No tracking or insurance is offered. Hairball Audio, LLC is not responsible for any lost or damaged packages.
- Priority Mail: 1-3 days for domestic shipments and 6-10 days for international shipments. Our preferred shipping method. Trackable in the USA and to most major international destinations.
- Express Mail:Overnight to most US destinations and 3-5 to most major international destinations. Tracking available and includes $100 insurance coverage.
*Please note: Quoted international delivery times do not include customs processing. Most customs offices process packages in 2-3 days but we have had packages take up to 6 weeks to clear customs offices.
Important Information About Customs
Under no circumstances will Hairball Audio, LLC ship your order as a "gift" or list an incorrect value on the customs form. Misrepresenting shipments on customs forms is a serious offence and we risk fines by not following customs guidelines.
You may return all undamaged items purchased within 30 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return-shipping amount. No returns will be accepted after 30 days. We will credit you in the same manner as your original payment within 7 days of receiving the returned item.
For questions regarding our return policy please contact us at firstname.lastname@example.org or 206-251-3181